We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, you can return your item for a full refund under the following conditions:
Eligibility for Returns
- Items must be unopened and in their original condition.
- If the item is damaged or defective, please provide a photo of the damage when requesting the return.
- Returns must be requested within 14 days of delivery.
Return Authorization
Before sending any items back, you must contact us to request a Return Authorization (RA) number. Without this authorization, we cannot process your return. Please contact us via email at [Your Email Address] to obtain an RA number.
Return Shipping Costs
- The customer is responsible for covering the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-6 business days.
Exceptions
- We do not accept returns for opened products.
- Certain items, such as perishable goods or personalized products, are not eligible for returns.
Download and fill our Return Form and send to the following return address.
Returns Delivery Address:
Revitalise Keratin
31 Thurloe Place
SW7 2HQ
For any further questions about our return policy, please contact us at [email protected].