Terms of service
Terms & Conditions
Last updated: 14 August 2026
These Terms & Conditions apply to your use of the Revitalise Keratin website and to purchases made through our online store.
Throughout these Terms, “Revitalise Keratin”, “we”, “us” and “our” refer to Revitalise Keratin. “You” and “your” refer to users of our website and customers purchasing our products.
By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these Terms affects your statutory rights.
1. About Us
Revitalise Keratin supplies professional hair treatments and home-care products through our online store.
Our website is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services online.
2. Products
We take reasonable care to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
Colours, packaging and appearance may vary slightly from images displayed on screen. Product packaging, ingredients and formulations may also be updated from time to time.
Please read all product instructions, warnings and suitability information before use.
Products identified as Professional Use Only are intended for use by appropriately trained or qualified hair professionals and may be subject to professional account requirements.
3. Orders
When you place an order through our website, you are making an offer to purchase the products in your order.
You will receive an order acknowledgement after placing your order. A contract for the sale of the goods is formed when we accept your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or description error, payment has not been authorised, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been taken, the appropriate amount will be refunded.
4. Prices & Payment
All retail prices displayed on our website include VAT where applicable.
Delivery charges and any other applicable charges will be clearly shown before you complete your purchase.
Prices may change from time to time, but changes will not affect orders already accepted.
Payment must be made using one of the payment methods available at checkout.
Professional or trade customers may receive different pricing or discounts where applicable. Separate terms may apply to trade, wholesale, distributor or credit arrangements.
5. Delivery
Available delivery options and charges will be shown at checkout.
We aim to dispatch and deliver orders within the estimated times provided. Delivery dates are estimates unless we expressly agree otherwise.
Where UK consumer law applies, goods will be delivered without undue delay and normally within 30 days unless another delivery period has been agreed.
If your order is delayed, lost or damaged during delivery, please contact us so that we can investigate and assist you.
6. Cancellations, Returns & Refunds
Your rights to cancel an online order and return products are explained in our Returns & Refunds Policy.
For eligible UK online purchases, consumers generally have a statutory 14-day period after receiving goods in which to notify the retailer that they wish to cancel, subject to applicable exceptions.
Revitalise Keratin also offers its own returns arrangements as described in our Returns & Refunds Policy.
Nothing in these Terms or our Returns & Refunds Policy affects your statutory rights.
7. Professional Products
Certain Revitalise Keratin products are intended exclusively for professional use.
Where professional verification or an approved professional account is required, we reserve the right to restrict the purchase of those products to eligible customers.
Professional customers are responsible for ensuring that products are used appropriately and in accordance with the product instructions, professional guidance and applicable health and safety requirements.
Separate Trade Terms & Conditions may apply to wholesale, distributor, professional credit or other business-to-business arrangements.
8. Product Use
Revitalise Keratin products should be used only for their intended purpose and in accordance with the instructions and warnings supplied with the product.
Results may vary according to factors including hair type, condition, previous treatments, application and maintenance.
Nothing on our website should be interpreted as medical advice.
9. Intellectual Property
The content of this website, including the Revitalise Keratin name and branding, product names, text, graphics, photographs, videos, logos and website content, is owned by or licensed to Revitalise Keratin unless otherwise stated.
You may access the website for your personal, non-commercial use. You must not reproduce, distribute, modify or commercially exploit our content without prior permission, except where permitted by law.
10. Reviews & User Content
Where you submit a product review, photograph, comment or other content to our website, you confirm that the content is your own or that you have permission to submit it.
Reviews must reflect genuine experiences and must not contain unlawful, misleading, abusive or infringing material.
We may moderate content where reasonably necessary, but we will not remove or suppress genuine reviews merely because they are negative.
11. Website Availability
We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access.
We may update, suspend or change parts of the website where reasonably necessary, including for maintenance, security or improvements.
12. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Where you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed or for business losses arising from a consumer purchase.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how it is used and your rights in relation to your personal information.
14. Third-Party Services
Our website may use or link to services provided by third parties, including payment, delivery, review and social-media services.
Those third parties may have their own terms and privacy policies governing your use of their services.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The version published on our website at the time your order is placed will apply to that purchase unless the law requires otherwise.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights available under the laws applicable where you live.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Revitalise Keratin
31 Thurloe Place
London
SW7 2HQ
United Kingdom
Email: finance@revitalisekeratin.com
Telephone: +44 7715 991248
