Refund policy
Returns & Refunds
We want you to be happy with your Revitalise Keratin purchase. We offer a 30-day returns policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unopened and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at finance@revitalisekeratin.com.
If your return is accepted, we will provide instructions on how and where to send your item. Please do not send items back without first requesting a return.
For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked delivery service, as we cannot be responsible for returned items until they are received by us.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item.
Please provide your order number and, where appropriate, photographs of the item so that we can assess the issue and put things right.
Where goods are faulty, damaged or supplied incorrectly, we will arrange an appropriate remedy in accordance with your statutory rights.
Exceptions / Non-returnable Items
For health protection and hygiene reasons, certain sealed products may not be eligible for return once they have been opened or their seal has been broken, unless they are faulty or your statutory rights otherwise apply.
Gift cards cannot be returned.
Please contact us if you have any questions about whether a particular item is eligible for return.
Exchanges
If you would like a different product, the simplest option is to return the eligible item and place a new order once your return has been accepted.
UK & European Cancellation Rights
Nothing in this policy affects your statutory rights.
For eligible online purchases, customers in the UK and European Union may have a statutory right to cancel their order within 14 days of receiving the goods, subject to applicable exceptions. After notifying us of a cancellation, the goods must be returned within the period required by applicable law.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank or card provider to process the refund after it has been issued.
Where required by law, any applicable standard delivery charges will also be refunded.
If you have any questions about a return or refund, please contact us at finance@revitalisekeratin.com.
