Shipping policy
Shipping Policy
We aim to process and dispatch Revitalise Keratin orders quickly and securely. We ship throughout the UK and worldwide.
Order Processing
Orders are normally processed and dispatched within 1–2 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive confirmation with tracking information where available.
UK Delivery
We offer the following UK delivery options:
- Standard Delivery
- Express Delivery
- Next Day Delivery
Available delivery options, estimated delivery times and charges will be shown at checkout before you complete your order.
Where Next Day Delivery is available, orders must be placed within the applicable cut-off time shown at checkout. Orders placed after the cut-off time, on weekends or on public holidays will be processed on the next working day.
Please note that dispatch times and delivery times are separate. While we aim to dispatch orders within 1–2 working days, selecting an expedited delivery service does not necessarily reduce the order processing time unless otherwise stated.
International Delivery
Revitalise Keratin ships worldwide.
International delivery times and charges vary according to destination and will be displayed at checkout where available.
International orders may be subject to customs clearance, which can affect delivery times. We cannot guarantee delivery dates where delays are caused by customs authorities or other circumstances outside our reasonable control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the price of your order or shipping charge and are the responsibility of the recipient.
Revitalise Keratin has no control over these charges, which vary between countries. We recommend checking with your local customs authority if you require further information before placing an order. UK government export guidance confirms that destination-country duties and taxes depend on factors including the product, value, origin and destination.
Delivery Addresses
Please ensure that your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us and we will assist you in investigating the delivery.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, customs processing or public holidays.
For UK consumer orders, applicable statutory delivery rights remain unaffected. UK distance-selling guidance generally requires delivery within 30 days unless a different delivery period has been agreed with the customer.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and provide your order number together with photographs of the packaging and damaged item where appropriate.
Please refer to our Returns & Refunds Policy for further information.
Contact Us
If you have any questions about shipping or delivery, please contact:
Revitalise Keratin
31 Thurloe Place
London
SW7 2HQ
United Kingdom
Email: finance@revitalisekeratin.com
Telephone: +44 7715 991248
